CRM Software
for Contact Relationship Management

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The Personal Edition is designed for a single user and runs off a Personal Folders (.pst) file. It offers the same functionality as the Workgroup Edition but is limited to one user.

	Utilises a Personal Folder File (.pst) for Data Storage.
	Limited to one user.
	Limited to the standard set of MX-Contact folders.
	Does not support the optional Sales, Marketing and Support Modules

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The Professional Edition is designed for a single user and runs off a Personal Folders (.pst) file. It offers the same functionality as the Corporate Edition but is limited to one user.

	Utilises a Personal Folder File (.pst) for Data Storage.
	Limited to one user.
	Advanced Customisation: MX-Contact Folder Property Page which allows for the addition of an unlimited number of user-defined folders.
	Support for the optional Sales, Marketing and Support Modules.

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The Workgroup Edition is designed for a team of users sharing one "database" on one Exchange Server.

	Utilises Public Folders for Data Storage.
	Limited to the standard set of MX-Contact folders.
	Does not support the optional Sales, Marketing and Support Modules

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The Corporate Edition is designed for several different teams each utilising a different set of Public Folders.

	Utilises Public Folders for Data Storage.
	Allows unlimited sets of Public Folders for different teams/business units.
	Advanced Customisation: MX-Contact Folder Property Page which allows for the addition of an unlimited number of user-defined folders.
	Support for the optional Sales, Marketing and Support Modules

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The Enterprise Edition is designed for large enterprise environments with large database sizes. The Enterprise Edition includes:

	Utilises a Microsoft SQL Server database for data storage (not Exchange Server Public Folders).
	Identical Outlook User Interface as for the Workgroup and Corporate Editions..
	Advanced Customisation: MX-Contact Folder Property Page which allows for the addition of an unlimited number of user-defined folders.
	Support for the optional Sales, Marketing and Support Modules.

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The Sales Module offers the following additional features:

	Advanced Opportunity Management.
	Sales Methodologies / Account Management Plans

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The Marketing Module offers the following additional features:

	Function/Event Management.
	Campaign Management.
	Surveys

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The Support Module offers the following additional features:

	Incident/Service Request Management.
	Issue/Defect Management.
	Asset Management/Product Registrations.
	Service Contract Management.

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