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Benefits
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| MX-Contact provides the following benefits to corporate users: |
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Standardises the customer-facing team on a common tool |
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Provides contact management functionality in an environment that all users are already familiar with, namely Microsoft Outlook, ensuring rapid deployment and acceptance of the new system |
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Keeps all employees on one universal Calendaring system (namely Outlook) as opposed to certain users having to adopt a different scheduling tool that would ordinarily form part of a non-Outlook based CRM system | |
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Delivers personal, team and corporate information directly to a user’s desktop | |
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Increases productivity per sales representative | |
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Provides single view of all related customer information to everyone in the organisation. This both encourages team-based selling, and increases customer satisfaction by allowing information flow between all departments | |
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Provides ability to implement sales methodologies/processes by business unit or product type. Tracks forecasted business and the costs of securing that business | |
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Integrates with external applications, such as order entry, manufacturing, etc | |
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Allows management to make “fact-based decisions” based on statistical data automatically captured by the system, and reported on | |
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